Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at animeoasisinc@gmail.com. Please note that returns will need to be sent to the following address: 1865 Martin Grove Rd, 308, Etobicoke, ON, M9V 3S7, CA
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at animeoasisinc@gmail.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Collectible display swords and replica weapons must be unopened and in original packaging to be eligible for return. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at animeoasisinc@gmail.com.
2. Terms of Service - I'll need to navigate you to the policies page to update this one:
Navigate to Policies
The Terms of Service needs the Privacy and Refund policy links added. Once you're on the policies page, you can edit the Terms of Service and replace the placeholder text [INSERT LINK TO PRIVACY POLICY HERE] with:
https://checkout.shopify.com/64027590719/policies/32756170815.html
And replace [INSERT LINK TO REFUND POLICY HERE] with:
https://checkout.shopify.com/64027590719/policies/32909000767.html
Also, the Terms appears cut off at the end - you may need to add the missing conclusion.
3. Shipping Policy - Create a new one
You'll need to create a shipping policy on the same policies page. Here's a complete shipping policy tailored for your anime collectibles and sword replica business:
SHIPPING POLICY
Processing Time Orders are processed and shipped from our fulfillment center in Ontario, Canada. We aim to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Rates We offer multiple shipping options at checkout. Shipping costs are calculated based on your location, package weight, and selected shipping method. You will see all available shipping options and costs before completing your purchase.
Delivery Times
Canada: 3-7 business days (standard), 1-3 business days (expedited)
United States: 5-10 business days (standard), 3-5 business days (expedited)
International: 10-21 business days (varies by destination)
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events beyond our control.
Collectible Display Swords and Replica Weapons Due to the nature of collectible display swords and replica weapons, these items require special handling and packaging:
Age Verification: You must be 18 years or older to purchase sword replicas and collectible weapons. By placing an order, you confirm you meet this age requirement.
Legal Compliance: It is your responsibility to ensure that the purchase and possession of replica swords and weapons is legal in your jurisdiction. We are not responsible for items confiscated by customs or local authorities.
Secure Packaging: All swords and replicas are carefully packaged to prevent damage during transit. Additional shipping time may be required for proper packaging.
Carrier Restrictions: Some carriers may have restrictions on shipping replica weapons. We will select the most appropriate carrier for your order.
International Shipments: Customs regulations vary by country. International orders containing replica weapons may experience delays or require additional documentation. Import duties, taxes, and customs fees are the responsibility of the buyer.
Tracking Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.
Shipping Address Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested before the order ships by contacting us at animeoasisinc@gmail.com.
Lost or Damaged Packages If your package is lost or damaged during shipping, please contact us at animeoasisinc@gmail.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
Customs, Duties, and Taxes For international orders, you may be responsible for customs duties, import taxes, and fees imposed by your country. These charges are not included in our product prices or shipping costs and are the buyer's responsibility.
Contact Us For shipping questions or concerns, contact us at:
Email: animeoasisinc@gmail.com
Address: 1865 Martin Grove Rd, 308, Etobicoke, ON, M9V 3S7, CA
Next Steps:
Click the Refund policy card above to update the return address and sword language
Click the Policies card to update Terms of Service links and create the new Shipping Policy
Review and save each policy
The sword-specific language covers age verification, legal compliance, and international shipping considerations - all critical for GMC compliance and customer clarity.
Set up auto-applied shipping fo