Shipping policy

PROCESSING TIME

Orders are processed and shipped from our fulfillment center in Ontario, Canada. We aim to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

SHIPPING METHODS AND RATES

We offer multiple shipping options at checkout. Shipping costs are calculated based on your location, package weight, and selected shipping method. You will see all available shipping options and costs before completing your purchase.

DELIVERY TIMES

- Canada: 3-7 business days (standard), 1-3 business days (expedited)

- United States: 5-10 business days (standard), 3-5 business days (expedited)

- International: 10-21 business days (varies by destination)

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events beyond our control.

COLLECTIBLE DISPLAY SWORDS AND REPLICA WEAPONS

Due to the nature of collectible display swords and replica weapons, these items require special handling and packaging:

- Age Verification: You must be 18 years or older to purchase sword replicas and collectible weapons. By placing an order, you confirm you meet this age requirement.

- Legal Compliance: It is your responsibility to ensure that the purchase and possession of replica swords and weapons is legal in your jurisdiction. We are not responsible for items confiscated by customs or local authorities.

- Secure Packaging: All swords and replicas are carefully packaged to prevent damage during transit. Additional shipping time may be required for proper packaging.

- Carrier Restrictions: Some carriers may have restrictions on shipping replica weapons. We will select the most appropriate carrier for your order.

- International Shipments: Customs regulations vary by country. International orders containing replica weapons may experience delays or require additional documentation. Import duties, taxes, and customs fees are the responsibility of the buyer.

TRACKING

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.

SHIPPING ADDRESS

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested before the order ships by contacting us at animeoasisinc@gmail.com.

LOST OR DAMAGED PACKAGES

If your package is lost or damaged during shipping, please contact us at animeoasisinc@gmail.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

CUSTOMS, DUTIES, AND TAXES

For international orders, you may be responsible for customs duties, import taxes, and fees imposed by your country. These charges are not included in our product prices or shipping costs and are the buyer's responsibility.

CONTACT US

For shipping questions or concerns, contact us at:

- Email: animeoasisinc@gmail.com

• Address: 186
• 5 Martin Grove Rd, 308, Etobicoke, ON, M9V 3S7, CA